Infusion Magazine

BENCHMARKING

Barrell JM. Business integrated performance improvement. 2002;8(3):14-6.

Dillon LR. Introducing Quality Management. 2001;7(7):40-2.

Dillon LR. The power of benchmarking: A case history. 2001;7(3):34-7.

Dillon LR. Benchmarking your way to success. 1996;2(11):27-30.

Dillon LR. Benchmarking in home infusion: The process continues. 1997;3(8):39-42.

Dillon LR. The NHIA/B.Braun McGaw inter-company benchmarking project. 1999;5(7):38-39.

Dillon LR. Exploratory data analysis: Using graphs to discover root causes. 11(4):51-55.

Dillon LR. Measuring customer satisfaction: Three sins and how to avoid them.2007:13(4);44-47.

Dillon LR. Core measures: A chance to hang together.2008:14(2);43-8.

Dullea C. Benchmarking Goes High Tech. 2002;8(5):26-8.

Franklin DM. Benchmarking: Laying a foundation. 2000;6(5):32-4.

Franklin DM. Key concepts in financial benchmarking. 2000;6(6):36-9.

Franklin DM. Benchmarking for performance. 2000;6(7):51-4.

NHIA. The design and implementation of core measures for the home infusion industry.2007:13(1);21-3.

Richardson RJ. The infusion industry: Emerging business benchmarks. 1997;3(4):28-35.

Rosenblum B. Your industry, your benchmark: Using benchmark data to demonstrate the value of home infusion to policymakers. 2005:11(1):40-2.

Rosenblum B.  Pay-for-performance in home infusion.  11(6):27-31.

Tanguay P. Financial fundamentals part 3: Organizational indicators of financial health. 2003;9(5):22-8.

Winiarski D. Performance improvement in action: Reducing unscheduled deliveries of infusion supplies. 2000;6(6):19-24.

Zimay D, McBride L, and Westrich T. Outcomes management from a national provider's perspective. 1999;5(8):34-37.